SAP-Savvy Customer Service Specialist

Hörmann North America; Illinois; Presencial; USD 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Vacation and holiday pay

Descripción de la vacante

Hörmann North America is seeking a Customer Service Representative to manage customer care, order entry, and data management. You will interact via phone and email, resolve issues, and ensure timely deliveries while maintaining professionalism.

The role requires at least 1 year in a related field, familiarity with ERP systems (preferably SAP), and strong MS Office skills. SAP experience and the ability to multitask across projects are valued.

Formación

• At least one year of experience in customer service or order entry.
• Experience in manufacturing or garage door industry preferred.
• Proficient in MS Word, Excel, and Outlook.
• Experience with ERP systems (SAP preferred).

Responsabilidades

• Edit orders for price and specifications.
• Inform customers of unit prices, shipping dates, delays, and needed information.
• Enter data into the computer system accurately.
• Maintain and file copies of orders received.
• Follow up on orders to ensure delivery by dates.
• Compute prices, discounts, and shipping charges as required.
• Address customer complaints and resolve issues.
• Coordinate with production/shipping to expedite shipments.
• Compile statistics and prepare management reports.
• Answer questions about product operation or direct to the right person.
• Process quotes through the quoting system in a timely manner.

Conocimientos

Customer service

Data entry

Multitasking

Communication

Teamwork

Educación

High School Diploma / GED

Associate's degree (preferred)

Herramientas

SAP ERP

Oracle ERP

MS Word

MS Excel

MS Outlook

Descripción del empleo

Hörmann North America is seeking a Customer Service Representative to manage customer care, order entry, and data management. You will interact via phone and email, resolve issues, and ensure timely deliveries while maintaining professionalism.

The role requires at least 1 year in a related field, familiarity with ERP systems (preferably SAP), and strong MS Office skills. SAP experience and the ability to multitask across projects are valued.