Customer Experience & Orders Specialist

Hormann LLC; Sparta (TN); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Paid vacation & holidays

Full-time stability

Learning opportunities

Team-oriented culture

Descripción de la vacante

Hörmann LLC is seeking a Sales Center Customer Representative to deliver exceptional customer care by answering questions via phone and email, processing orders, and following up to ensure satisfaction. The role supports order accuracy, quoting, and coordination with production, shipping, and customer service teams in a fast-paced environment.

Responsibilities include handling inbound calls, upselling, assisting customers with ordering online, and resolving issues promptly.

Formación

• High School Diploma required.
• One year of professional customer service experience preferred but not required.
• Experience in a manufacturing or garage door industry preferred.

Responsabilidades

• Field inbound customer service calls, often during high volume periods.
• Take sales calls, offer upsells, present alternatives and ask for the sale.
• Act as liaison to the sales team and share leads.
• Listen actively to understand customer needs and wants.
• Provide knowledgeable answers about products, pricing, and availability.
• Help customers navigate the website and place orders online.
• Resolve product returns, shipping inquiries, and order status questions.
• Redirect questions about product operation to the appropriate person.

Conocimientos

Customer service

Phone support

Upsell sales

Data entry

Educación

High School Diploma

Herramientas

SAP

Descripción del empleo

Hörmann LLC is seeking a Sales Center Customer Representative to deliver exceptional customer care by answering questions via phone and email, processing orders, and following up to ensure satisfaction. The role supports order accuracy, quoting, and coordination with production, shipping, and customer service teams in a fast-paced environment.

Responsibilities include handling inbound calls, upselling, assisting customers with ordering online, and resolving issues promptly.