Customer Service & Sales Specialist

Hörmann North America; Phoenix (AZ); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Health Insurance

Health Savings Account

Life Insurance

Paid time off

Vision Insurance

Job summary

Hörmann North America is seeking a customer service associate in Phoenix, AZ to field inbound calls, upsell where appropriate, and process orders in a fast-paced manufacturing environment. You will assist customers with product questions, pricing, and availability while guiding them through online ordering and coordinating with internal teams.

The role requires strong communication, active listening, and multitasking to handle high-volume periods, resolve issues, and maintain a positive,

Qualifications

• Thorough knowledge of customer service principles and practices.
• Strong oral and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Field inbound customer service calls with potential for high volume.
• Take sales calls and upsell, present alternatives and close the sale.
• Apply active listening to understand customer needs and wants.
• Process orders quickly and accurately in a fast-paced setting.
• Answer questions on product, pricing, and availability.
• Assist customers with online ordering and coordinate with internal teams.
• Resolve product returns, shipping inquiries, and order status questions.

Education

High School Diploma or GED

Tools

Microsoft Office

10-key skills

Job description

Hörmann North America is seeking a customer service associate in Phoenix, AZ to field inbound calls, upsell where appropriate, and process orders in a fast-paced manufacturing environment. You will assist customers with product questions, pricing, and availability while guiding them through online ordering and coordinating with internal teams.

The role requires strong communication, active listening, and multitasking to handle high-volume periods, resolve issues, and maintain a positive,