Customer Care & Upsell Specialist

Hörmann North America; San Jose (CA); Presencial; USD 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Dental Insurance

Health Insurance

Health Savings Account

Life Insurance

Paid time off

Tuition reimbursement

Vision Insurance

Descripción de la vacante

Hörmann North America is seeking a customer service representative to field inbound calls, process orders and upsell where appropriate. The role requires active listening, clear communication and the ability to navigate pricing and product information.

You will collaborate with internal teams to meet customer needs, handle returns and shipping questions, and support online order placement in a busy manufacturing environment. This is a full-time, on-site role based in California.

Formación

• High School Diploma or GED required.
• One year of professional customer service experience preferred.
• Experience in manufacturing or garage door industry preferred.

Responsabilidades

• Field inbound customer service calls.
• Take sales calls and upsell - present compelling offers and preferred alternatives.
• Apply active listening skills and paraphrase to understand customer needs.
• Process orders in a fast-paced environment.
• Provide knowledgeable answers about product, pricing and availability.
• Help customers navigate our website and place orders online.
• Work with internal departments to meet customers’ needs.
• Resolve product returns, shipping inquiries and order status questions.
• Other related duties as assigned.

Conocimientos

Communication skills

Interpersonal skills

Microsoft Office

10-key skills

Phone and in-person communication

Educación

High School Diploma or GED

Descripción del empleo

Hörmann North America is seeking a customer service representative to field inbound calls, process orders and upsell where appropriate. The role requires active listening, clear communication and the ability to navigate pricing and product information.

You will collaborate with internal teams to meet customer needs, handle returns and shipping questions, and support online order placement in a busy manufacturing environment. This is a full-time, on-site role based in California.