Order & Customer Care Specialist (SAP/ERP)

Hormann LLC; Illinois; Presencial; USD 29.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

401(k) with employer match

Descripción de la vacante

Hörmann LLC is seeking a Customer Service Representative to handle all aspects of customer care, including phone and email inquiries, order entry, and ensuring satisfaction with professionalism. The role requires strong data entry skills and ERP familiarity, in a fast-paced environment.

Responsibilities include quoting, order processing, coordinating with production and shipping, and maintaining accurate records.

Formación

• High School Diploma or GED or equivalent.
• At least one year of experience in a related work environment such as customer service, retail, reception, or order entry.
• Experience with ERP software such as SAP or Oracle is preferred.

Responsabilidades

• Edit orders for price and specifications.
• Inform customers of prices, shipping dates, and delays.
• Enter data accurately into the computer system.
• Follow up on orders to ensure delivery by dates.
• Handle customer complaints and coordinate with internal teams.

Conocimientos

Customer service

Data entry

Multitasking

Communication

Educación

High School Diploma or GED

Herramientas

SAP

Oracle

Descripción del empleo

Hörmann LLC is seeking a Customer Service Representative to handle all aspects of customer care, including phone and email inquiries, order entry, and ensuring satisfaction with professionalism. The role requires strong data entry skills and ERP familiarity, in a fast-paced environment.

Responsibilities include quoting, order processing, coordinating with production and shipping, and maintaining accurate records.