Inbound Customer Support & Order Specialist

Hörmann North America; Sparta (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Pay starting at $18 an hour

Comprehensive benefits package

Paid vacation and holidays

Stable, full-time position

Opportunities to learn new skills

Team-oriented culture

Job summary

Hörmann North America is seeking a Sales Center Customer Representative to deliver exceptional customer care by phone and email, handle order entries, and follow up to ensure satisfaction. You will answer questions about products, pricing, and availability, and support customers through the ordering process.

This full-time, on-site role offers the chance to learn, grow with a team that values safety and reliability, and a comprehensive benefits package starting on day one.

Qualifications

• High School Diploma required.
• One year of professional customer service experience preferred but not required.
• Experience in a manufacturing or garage door industry preferred.

Responsibilities

• Field inbound customer service calls, often during high volume periods.
• Take sales calls, upsell, present alternatives, and close sales.
• Act as liaison to the sales team and share leads.
• Provide knowledgeable answers about products, pricing, and availability.
• Help customers navigate the website and place orders online.
• Follow up on orders to ensure delivery by specified dates.
• Resolve product returns and shipping inquiries.

Skills

Customer service

Upselling

Education

High School Diploma

Tools

SAP

Job description

Hörmann North America is seeking a Sales Center Customer Representative to deliver exceptional customer care by phone and email, handle order entries, and follow up to ensure satisfaction. You will answer questions about products, pricing, and availability, and support customers through the ordering process.

This full-time, on-site role offers the chance to learn, grow with a team that values safety and reliability, and a comprehensive benefits package starting on day one.