Customer Care & Sales Support Specialist

Hörmann North America; Commack (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Pay starting at $20-22 per hour

Medical, dental, and vision insurance

Life and supplemental insurance

401(k) with company match

Paid vacation and holidays

Career growth opportunities

Stable, growing international company

Job summary

Hörmann North America seeks a Sales Center Customer Representative to handle customer inquiries by phone and email, enter orders, and coordinate with internal teams to ensure timely delivery. This role emphasizes upselling while delivering high-quality service to customers in a fast-paced setting.

The position offers starting pay of $20–$22 per hour, medical/dental/vision coverage, life insurance, a 401(k) with company match, paid vacation and holidays, and opportunities for career growth within

Qualifications

• High School Diploma required; 1 year of customer service preferred
• Experience in manufacturing/garage door industry preferred
• Must communicate effectively by phone and email

Responsibilities

• Handle inbound customer service calls and emails, address questions and resolve issues
• Take sales calls, upsell, and present alternatives to customers
• Process orders and quotes, enter data accurately into the system
• Coordinate with sales, shipping, and production to expedite orders and resolve delays
• Provide pricing, product information, and order status updates to customers

Skills

Customer service

Communication

SAP

Education

High School Diploma

Tools

SAP

Job description

Hörmann North America seeks a Sales Center Customer Representative to handle customer inquiries by phone and email, enter orders, and coordinate with internal teams to ensure timely delivery. This role emphasizes upselling while delivering high-quality service to customers in a fast-paced setting.

The position offers starting pay of $20–$22 per hour, medical/dental/vision coverage, life insurance, a 401(k) with company match, paid vacation and holidays, and opportunities for career growth within