San Francisco Resident Experience Coordinator

SARES REGIS Group; San Francisco (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

401(k) match

Rental discounts

Bonuses

Health benefits

Job summary

Sares Regis Group is seeking an experienced customer service professional for our 414-unit South Beach Marina Apartments in San Francisco. You will greet prospects, residents and visitors, delivering a personalized experience and addressing needs with care.

Engage residents, respond to concerns promptly, and coordinate daily communications and events. Strong written and verbal communication and proficiency with Outlook, Excel, and Word are required for success in this role.

Qualifications

• 1 year of excellent customer service experience and ability to pass fair housing exam.
• Ability to communicate clearly in writing and verbally.
• Experience with file audits, resident engagement, and property operations software.

Responsibilities

• Greet prospects, guests and visitors to the community.
• Provide a personalized experience with care and convenience.
• Engage with residents and maintain positive relationships.
• Respond to complaints promptly and professionally.
• Communicate community happenings via portal and postings.
• Plan and deliver resident events and activities.
• Identify opportunities to improve resident happiness.

Skills

Customer service

Communication

Resident engagement

Tools

Outlook

Excel

Word

Internet software

Job description

Sares Regis Group is seeking an experienced customer service professional for our 414-unit South Beach Marina Apartments in San Francisco. You will greet prospects, residents and visitors, delivering a personalized experience and addressing needs with care.

Engage residents, respond to concerns promptly, and coordinate daily communications and events. Strong written and verbal communication and proficiency with Outlook, Excel, and Word are required for success in this role.