Resident Experience & Leasing Specialist

Prime Residential Property Management LP; San Francisco (CA); On-site; USD 66,814,000 - 70,946,000; Full time

Benefits offered by this job

Medical coverage (health)

Dental coverage

Vision coverage

Paid time off

Parental leave

401(k) + company match

Tuition reimbursement

Housing discounts

Job summary

Prime Residential Property Management LP is seeking an enthusiastic Leasing & Experience Consultant for our San Francisco property. You will be the on-site contact for current and prospective residents, delivering exceptional service, tours, and seamless lease processing.

The role emphasizes relationship-building, sales, and hospitality, with responsibilities spanning greet, inquiries, tours, move-ins, and ongoing resident engagement while upholding fair housing and company policies.

Qualifications

• Experience in property management or sales preferred.
• Valid driver’s license for operating community vehicles and/or golf carts.
• Strong customer service experience.

Responsibilities

• Greet prospects, determine needs, and present the community and amenities.
• Handle inquiries via phone, email, and text, providing efficient service.
• Conduct community tours and assist with lease applications and verifications.
• Research competitive properties and suggest marketing ideas.
• Build and maintain relationships with residents through activities and communications.
• Organize resident functions and address resident concerns.
• Ensure office and community areas are clean and assist with move-in processes.
• Facilitate move-in orientations and provide hospitality.
• Serve as liaison between residents, service teams, and management.
• Promote amenities and services, and manage resident inquiries.
• Complete lease and renewal paperwork efficiently.
• Update activity reports and resident records.
• Adhere to fair housing laws and company policies.
• Participate in training and ensure compliance with standards.

Skills

Customer service

Sales

Relationship building

Communication

Job description

Prime Residential Property Management LP is seeking an enthusiastic Leasing & Experience Consultant for our San Francisco property. You will be the on-site contact for current and prospective residents, delivering exceptional service, tours, and seamless lease processing.

The role emphasizes relationship-building, sales, and hospitality, with responsibilities spanning greet, inquiries, tours, move-ins, and ongoing resident engagement while upholding fair housing and company policies.