Resident Experience & Events Coordinator

SARES REGIS Group; Palo Alto (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) match

Rental incentives

Renewal compensation

Bonuses

Rental discounts

Vacation accrual

Job summary

SRG Residential in Palo Alto is seeking a Resident Services Coordinator for our Stanford West Apartments community (628 units). This full-time role requires delivering personalized service to residents, greeting guests, and maintaining a positive relationship with the community.

Workdays are Monday through Friday, 9 AM to 6 PM. The ideal candidate has at least one year of excellent customer service, strong written and verbal communication, and experience with resident engagement.

Qualifications

• Minimum 1 year of excellent customer service experience.
• Ability to pass fair housing exam.
• Experience with file audits, resident engagement is required.
• Ability to work weekends and overtime as job requires.
• Knowledge of operations software used at the property level (Outlook, Internet, Excel, Word).

Responsibilities

• Greet prospects, guests and visitors as they arrive at the community.
• Provide a personalized experience with emphasis on care and convenience for residents.
• Engage with residents and maintain positive relationships while meeting expectations.
• Respond to resident complaints professionally and timely, ensuring resolution.
• Act as the communications hub sharing community happenings via the portal and postings.
• Plan, promote and deliver resident events and activities.
• Identify opportunities to improve resident happiness and service.

Skills

Customer service

Communication

Independent work

Resident engagement

Personalized service

Tools

Outlook

Excel

Word

Internet software

Job description

SRG Residential in Palo Alto is seeking a Resident Services Coordinator for our Stanford West Apartments community (628 units). This full-time role requires delivering personalized service to residents, greeting guests, and maintaining a positive relationship with the community.

Workdays are Monday through Friday, 9 AM to 6 PM. The ideal candidate has at least one year of excellent customer service, strong written and verbal communication, and experience with resident engagement.