Resident Experience & Engagement Coordinator

Fairfield Residential; San Jose (CA); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Paid time off

Paid holidays and sick days

Paid volunteering time

Matched 401(k)

Medical, dental & vision insurance

Flexible spending account

Life insurance

Job summary

Fairfield Residential is seeking a Resident Services Coordinator in the San Jose area to be the heartbeat of the community. You will plan resident events, engage residents, and ensure exceptional customer service, while coordinating communications and outreach to create memorable experiences.

The role emphasizes relationship-building, professional communication, and the ability to manage multiple tasks daily, including rent processing and staff coordination.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license may be required.
• Minimum of one year experience in a customer service, sales, hospitality, or retail position.
• Experience using Microsoft Outlook, Word, and Excel.
• Ability to read, write, understand, and communicate in English.
• Intermediate knowledge of Microsoft Outlook, Word, and Excel.
• Strong typing skills.
• Superior customer service skills, including ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Ability to manage conflicting priorities and adjust priorities daily.
• Ability to work a flexible schedule including weekends, evenings and holidays.

Responsibilities

• Plan and execute resident events and engagement activities.
• Create newsletters and communications for residents.
• Welcome new residents and enhance their move-in experience.
• Provide ongoing customer service and support to residents.
• Address and resolve resident concerns promptly.
• Maintain professional communication with residents and prospects.
• Promote the property through outreach and social media.
• Build relationships with local businesses and vendors.
• Assist with phone calls, work orders, and rent processing.
• Manage mail and package deliveries; coordinate clubhouse rentals.

Skills

Customer service

Communication

Typing

Reading & Writing

Detail oriented

Organization

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Fairfield Residential is seeking a Resident Services Coordinator in the San Jose area to be the heartbeat of the community. You will plan resident events, engage residents, and ensure exceptional customer service, while coordinating communications and outreach to create memorable experiences.

The role emphasizes relationship-building, professional communication, and the ability to manage multiple tasks daily, including rent processing and staff coordination.