Salon Guest Experience & Retail Specialist

JCPenney; Wellington (FL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Medical insurance

Dental insurance

Vision insurance

Paid vacation/holidays

401(k) with company match

Job summary

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, and drive sales with product knowledge and friendly service. You will schedule appointments, assist clients, and partner with stylists to promote retail products and promotions.

This role emphasizes hospitality, accuracy, and teamwork, with opportunities to contribute to store goals and earn rewards through JCPenney Rewards and credit programs.

Qualifications

• Passion for salon services and product knowledge.
• Strong focus on sales, customer service, and problem solving.
• Ownership mentality for delivering flawless guest experiences.
• Proactive, energetic approach to improving the customer journey.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Greets guests and delivers a seamless, personalized experience from check-in to check-out.
• Ensures front desk operations run smoothly, including scheduling and payment processing.
• Supports events, promotions, and staff training to drive traffic and bookings.

Skills

Passion for salon

Results oriented

Ownership mindset

Intensity

Job description

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, and drive sales with product knowledge and friendly service. You will schedule appointments, assist clients, and partner with stylists to promote retail products and promotions.

This role emphasizes hospitality, accuracy, and teamwork, with opportunities to contribute to store goals and earn rewards through JCPenney Rewards and credit programs.