Salon Guest Experience & Retail Specialist

JCPenney; Mankato (MN); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/Dental/Vision

Term Life Insurance

Paid Vacation/Holidays

401(k) with Company Match

Employee discount

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and resolve client concerns while driving retail sales. You will combine friendly service with product knowledge to support each guest's hair routine.

Collaborating with stylists, you will promote JCPenney Rewards and credit card use, encouraging repeat visits and loyalty, while maintaining high hospitality standards throughout every guest's experience.

Qualifications

• Passion for salon; love of products and services; understanding client benefits.
• Results: solve problems, drive sales, support customer service.
• Ownership: deliver great service, accountability, collaboration.
• Intensity: improve customer experience with energy and urgency.

Responsibilities

• Meets front desk responsibilities: scheduling, check-in/out, payments.
• Greets guests warmly and maintains a professional, welcoming atmosphere.
• Supports product education and upselling aligned with guest needs.
• Partners with stylists to reinforce product recommendations at checkout.
• Promotes events, promotions, and loyalty programs to drive traffic and bookings.
• Ensures salon cleanliness and smooth daily operations.

Skills

Passion for salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and resolve client concerns while driving retail sales. You will combine friendly service with product knowledge to support each guest's hair routine.

Collaborating with stylists, you will promote JCPenney Rewards and credit card use, encouraging repeat visits and loyalty, while maintaining high hospitality standards throughout every guest's experience.