Salon Guest Experience & Retail Specialist

JCPenney; San Antonio (TX); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Associate discount

Benefits package

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, and coordinate accurate appointment scheduling in our salon.

You will combine warm, professional service with solid product knowledge to guide guests toward retail recommendations that support their hair routines and drive salon sales.

Collaborate with stylists, promote promotions, and uphold a high standard of hospitality that reinforces the JCPenney brand experience.

Qualifications

• Passion for salon services and product knowledge.
• Strong sales mindset with focus on customer experience.
• Ownership of actions, accountability, and teamwork.
• High energy, urgency, and problem-solving to improve guest experience.

Responsibilities

• Greet guests warmly and provide a welcoming first impression.
• Proactively recommend retail products based on guest needs.
• Ensure accurate appointment scheduling and front desk operations.
• Educate guests on product usage and benefits.
• Collaborate with stylists to reinforce recommendations at checkout.
• Support promotions, product launches, and sales goals.
• Maintain front desk cleanliness and manage inquiries.

Skills

Passion for salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, and coordinate accurate appointment scheduling in our salon.

You will combine warm, professional service with solid product knowledge to guide guests toward retail recommendations that support their hair routines and drive salon sales.

Collaborate with stylists, promote promotions, and uphold a high standard of hospitality that reinforces the JCPenney brand experience.