Salon Guest Experience & Retail Sales Pro

JCPenney; Baltimore (MD); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Employee discount

Medical/dental/vision insurance

Paid vacation/holidays

401(k) with company match

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to be the welcoming front desk presence, manage appointments, and provide courteous service throughout each guest visit. You will confidently recommend and sell retail products to support guests' hair care routines and partner with stylists to reinforce recommendations at checkout.

In this role you will uphold high hospitality standards, assist with store promotions, and help ensure smooth operations from check-in to check-out while

Qualifications

• Love for product and salon services.
• Understand client benefits from products and salon services.
• Proactive problem solving to drive sales and service.
• Ability to collaborate with team and maintain high hospitality standards.

Responsibilities

• Greet guests warmly and maintain a welcoming first impression.
• Proactively recommend retail products based on guest needs.
• Achieve or exceed retail sales goals and contribute to salon targets.
• Assist with check-in/check-out, scheduling, and front desk operations.
• Support promotions, product launches, and events to drive traffic.

Job description

JCPenney is seeking a Salon Customer Experience Specialist to be the welcoming front desk presence, manage appointments, and provide courteous service throughout each guest visit. You will confidently recommend and sell retail products to support guests' hair care routines and partner with stylists to reinforce recommendations at checkout.

In this role you will uphold high hospitality standards, assist with store promotions, and help ensure smooth operations from check-in to check-out while