Salon Guest Experience & Retail Sales Pro

JCPenney; Wareham (MA); On-site; USD 20,664,000 - 26,174,400; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount

Job summary

JCPenney Salon is seeking a Customer Experience Specialist to create a welcoming, professional guest experience at the front desk. You will manage appointments, support store promotions, and confidently recommend retail products to enhance guests’ hair care routines.

You will collaborate with stylists and leadership to ensure smooth operations, meet sales goals, and uphold high hospitality standards across every guest interaction.

Qualifications

• Passion for salon and product knowledge.
• Ability to drive sales while delivering excellent service.
• Accountability and teamwork to meet salon goals.
• Energetic and proactive approach to guest experience.

Responsibilities

• Greet guests warmly and manage check-in/check-out procedures.
• Recommend and upsell retail products aligned with guest needs.
• Schedule appointments accurately and maintain front desk operations.
• Collaborate with stylists and managers to support events and promotions.
• Process payments and maintain clean, organized salon retail area.

Skills

Passion for salon

Results

Ownership

Intensity

Job description

JCPenney Salon is seeking a Customer Experience Specialist to create a welcoming, professional guest experience at the front desk. You will manage appointments, support store promotions, and confidently recommend retail products to enhance guests’ hair care routines.

You will collaborate with stylists and leadership to ensure smooth operations, meet sales goals, and uphold high hospitality standards across every guest interaction.