Salon Guest Experience & Retail Concierge

JCPenney; Grand Forks (ND); Vor Ort; USD 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision

Paid vacation/holidays

401(k) with company match

Associate discount

Zusammenfassung

JCPenney is hiring a Salon Customer Experience Specialist to deliver a welcoming, professional experience at the front desk and drive retail sales. You’ll manage appointments, assist guests, and promote products that fit each client’s hair routine.

You will support the salon team, resolve guest concerns, and help achieve store sales goals while maintaining a high standard of hospitality and operational efficiency.

Qualifikationen

• Passion for salon products and services.
• Strong sales-driven mindset with ability to meet targets.
• Excellent interpersonal and communication skills.
• Ability to educate guests on product benefits and usage.

Aufgaben

• Proactively recommend retail products based on guests' needs and promotions.
• Achieve or exceed individual retail sales goals and contribute to salon targets.
• Educate guests on product benefits and proper usage for at-home care.
• Partner with stylists to reinforce recommendations during checkout.
• Support in-salon promotions, product launches and limited-time offers.
• Drive retail sales while meeting productivity expectations for the role.

Kenntnisse

Retail product knowledge

Sales goal orientation

Customer service excellence

Upselling and cross-selling

Jobbeschreibung

JCPenney is hiring a Salon Customer Experience Specialist to deliver a welcoming, professional experience at the front desk and drive retail sales. You’ll manage appointments, assist guests, and promote products that fit each client’s hair routine.

You will support the salon team, resolve guest concerns, and help achieve store sales goals while maintaining a high standard of hospitality and operational efficiency.