Salon Guest Experience & Retail Specialist

JCPenney; Dayton (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid vacation

Job summary

JCPenney is hiring a Salon Customer Experience Specialist to greet guests, manage front desk operations, and schedule appointments while promoting retail products that support guests' hair routines.

You will work with stylists to ensure a seamless guest experience, educate clients on product benefits, and contribute to achieving salon retail goals. This role focuses on hospitality, product knowledge, and revenue growth.

Qualifications

• Passion for Salon: love for products and salon services.
• Results: drive sales, productivity, and customer service.
• Ownership: accountability and teamwork.
• Intensity: proactive with energy and urgency.

Responsibilities

• Greets guests with warmth and professionalism from check-in to check-out.
• Proactively recommends retail products based on guest needs.
• Educates guests on product benefits and at-home care routines.
• Partners with stylists to reinforce recommendations at checkout.
• Supports promotions, launches, and limited-time offers.
• Maintains front desk operations and retail area organization.

Skills

Retail sales

Customer service

Communication

Teamwork

Job description

JCPenney is hiring a Salon Customer Experience Specialist to greet guests, manage front desk operations, and schedule appointments while promoting retail products that support guests' hair routines.

You will work with stylists to ensure a seamless guest experience, educate clients on product benefits, and contribute to achieving salon retail goals. This role focuses on hospitality, product knowledge, and revenue growth.