Salon Guest Experience & Retail Sales Specialist

JCPenney; Jacksonville (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Employee discount

Paid holidays

Job summary

JCPenney Salon seeks a Salon Customer Experience Specialist to create a welcoming front desk, manage appointments, and deliver a high-quality guest experience. You will pair courteous service with product knowledge to support guests’ hair routines and drive salon retail performance.

This role emphasizes sales-driven guest care, collaboration with stylists, and participation in promotions and events. Strong communication and a proactive attitude are essential for success in a fast-paced salon

Qualifications

• Passion for salon products and services.
• Ability to drive sales while delivering exceptional guest service.
• Take ownership for guest experience and outcomes.
• Bring energy, initiative, and urgency to daily tasks.

Responsibilities

• Greet guests warmly and manage front desk operations with professionalism.
• Proactively recommend and educate guests on products to support at-home care.
• Schedule appointments accurately and confirm bookings with guests.
• Support promotions, product launches, and in-salon events.
• Assist in inventory with restocking and awareness of low stock.

Skills

Customer service

Sales focus

Ownership

Energy & urgency

Job description

JCPenney Salon seeks a Salon Customer Experience Specialist to create a welcoming front desk, manage appointments, and deliver a high-quality guest experience. You will pair courteous service with product knowledge to support guests’ hair routines and drive salon retail performance.

This role emphasizes sales-driven guest care, collaboration with stylists, and participation in promotions and events. Strong communication and a proactive attitude are essential for success in a fast-paced salon