Salon Experience Concierge

JCPenney; North Olmsted (OH); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to create a welcoming, professional experience for every guest. You will manage front desk operations and accurate appointment scheduling while driving retail sales and product knowledge.

In this role you will educate guests, support promotions, and collaborate with stylists to ensure a seamless visit from check-in to checkout, reinforcing the salon’s commitment to client care and revenue growth.

Qualifications

• Passion for salon products and services.
• Ability to drive sales and meet goals.
• Ownership mindset and accountability for actions.
• Energetic approach to improving customer experience.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Achieves or exceeds retail sales goals and contributes to salon targets.
• Educates guests on product benefits and at-home care routines.
• Partner with stylists to reinforce recommendations during checkout.
• Support in-salon promotions, product launches and limited-time offers.
• Promote guest rebooking and JCPenney Rewards and Credit Card usage.
• Ensure front desk operations run smoothly and accurately schedule appointments.

Skills

Passion for salon

Results oriented

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to create a welcoming, professional experience for every guest. You will manage front desk operations and accurate appointment scheduling while driving retail sales and product knowledge.

In this role you will educate guests, support promotions, and collaborate with stylists to ensure a seamless visit from check-in to checkout, reinforcing the salon’s commitment to client care and revenue growth.