Salon Guest Experience & Retail Concierge

JCPenney; Georgia; On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney seeks a Salon Customer Experience Specialist to create a welcoming, professional guest experience and manage front desk operations. You will schedule appointments, assist guests, and support the salon team while promoting retail products to enhance at-home care.

This role emphasizes friendly service, product knowledge, and achieving retail and service goals through teamwork and customer engagement.

Qualifications

• Passion for salon: A love for product and salon services and understanding client benefits.
• Results: Solve problems and drive sales, profit, and customer service; work efficiently.
• Ownership: Provide great customer service; take accountability for actions and outcomes.
• Intensity: Proactively improve the customer experience with energy and urgency.

Responsibilities

• Greets every guest with warmth and professionalism, creating a welcoming first impression.
• Delivers a seamless and personalized experience from check-in to check-out.
• Educates guests on products and services and supports upselling and promotions.
• Supports inventory management and front desk operations including scheduling and payments.

Skills

Passion for salon

Results-driven

Ownership

Intensity

Job description

JCPenney seeks a Salon Customer Experience Specialist to create a welcoming, professional guest experience and manage front desk operations. You will schedule appointments, assist guests, and support the salon team while promoting retail products to enhance at-home care.

This role emphasizes friendly service, product knowledge, and achieving retail and service goals through teamwork and customer engagement.