Salon Guest Experience & Retail Specialist

JCPenney; Lake City (FL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid vacation & holidays

401(k) with company match

Associate discount

Job summary

JCPenney Salon is seeking a Customer Experience Specialist to warmly welcome guests, manage front desk operations, and ensure smooth appointment scheduling. You will actively promote retail products, support the salon team, and deliver a memorable experience from check-in to check-out.

This role emphasizes outstanding customer service, product knowledge, and driving store sales while maintaining a clean, organized salon environment. Join a team that values hospitality and guest satisfaction.

Qualifications

• Love for salon products and services; understand clients' benefit from products.
• Drive sales, deliver high quality customer service, and learn quickly.
• Provide accountability and maintain positive, inclusive relationships.
• Energetic, proactive, and able to act with urgency.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Achieves or exceeds individual retail sales goals and supports salon targets.
• Educates guests on product benefits and at-home use.
• Partners with stylists to reinforce recommendations at checkout.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney Salon is seeking a Customer Experience Specialist to warmly welcome guests, manage front desk operations, and ensure smooth appointment scheduling. You will actively promote retail products, support the salon team, and deliver a memorable experience from check-in to check-out.

This role emphasizes outstanding customer service, product knowledge, and driving store sales while maintaining a clean, organized salon environment. Join a team that values hospitality and guest satisfaction.