Salon Guest Experience & Retail Advisor

JCPenney; Santa Fe (NM); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Employee discount

Medical/Dental/Vision insurance

401(k) with company match

Paid vacation/holidays

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to deliver a welcoming and elevated guest experience at the salon within our store. You will manage front desk duties, schedule appointments, and assist guests with product recommendations to support their hair care routines.

In this role you will drive retail sales, reinforce product suggestions with guests and collaborate with stylists to ensure a seamless visit from check‑in to checkout.

Qualifications

• Passion for salon services and product benefits.
• Ability to drive sales while delivering excellent guest service.
• Ownership mindset with accountability for actions and outcomes.
• Energetic and proactive approach to improving customer experience.

Responsibilities

• Greets guests warmly and maintains a welcoming first impression.
• Supports front desk operations, appointment scheduling, check‑in/out, and payments.
• Promotes and sells retail products to support guests’ hair routines.
• Collaborates with stylists and managers to meet salon goals and drive bookings.

Skills

Passion for salon

Results orientation

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to deliver a welcoming and elevated guest experience at the salon within our store. You will manage front desk duties, schedule appointments, and assist guests with product recommendations to support their hair care routines.

In this role you will drive retail sales, reinforce product suggestions with guests and collaborate with stylists to ensure a seamless visit from check‑in to checkout.