Salon Guest Experience & Retail Specialist

JCPenney; Fargo (ND); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Associate discount

Job summary

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, and ensure a welcoming, professional experience from check-in to checkout. You will drive retail product sales through informed recommendations, collaborate with stylists, support promotions, and maintain a clean, organized space that reflects the salon's commitment to quality.

This role emphasizes attentive service, product knowledge, and contributing to salon revenue while upholding

Qualifications

• Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.

Responsibilities

• Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
• Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.
• Recommends and sells retail products based on guest needs and stylist consultations.
• Partners with stylists to reinforce product recommendations during checkout.
• Keeps front desk operations running smoothly with accurate scheduling, payments, and checkout experiences.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, and ensure a welcoming, professional experience from check-in to checkout. You will drive retail product sales through informed recommendations, collaborate with stylists, support promotions, and maintain a clean, organized space that reflects the salon's commitment to quality.

This role emphasizes attentive service, product knowledge, and contributing to salon revenue while upholding