Salon Guest Experience & Retail Specialist

JCPenney; Merrillville (IN); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical dental vision

401(k) with Company match

Associate discount

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and help drive retail sales with product knowledge. The role blends hospitality with sales to build guest loyalty and salon revenue.

This position emphasizes product recommendations, checkout support, and collaboration with stylists, managers, and team members to maintain a welcoming, high-quality guest experience across every visit.

Qualifications

• Passion for salon products and services that improve client hair routines.
• Ability to drive sales while delivering exceptional guest service.
• Accountability for actions and outcomes, with a collaborative mindset.
• Proactive energy to enhance the customer experience and urgency in daily tasks.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Greets guests warmly and ensures a seamless, personalized experience from check-in to check-out.
• Meets attendance standards and supports front desk operations, scheduling, and payments.
• Supports events and promotions to drive traffic, bookings, and revenue.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and help drive retail sales with product knowledge. The role blends hospitality with sales to build guest loyalty and salon revenue.

This position emphasizes product recommendations, checkout support, and collaboration with stylists, managers, and team members to maintain a welcoming, high-quality guest experience across every visit.