Salon Guest Experience & Retail Sales Specialist

JCPenney; Pennsylvania; On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical benefits

Associate discount

Paid vacation

401(k) with Company match

Job summary

JCPenney Salon is hiring a Customer Experience Specialist to welcome guests, manage front desk tasks, and drive sales through product recommendations and trusted advice. You will support styling teams, schedule appointments, process payments, and uphold brand standards in a fast-paced salon environment.

The role emphasizes excellent service, proactive problem solving, and collaboration with stylists to ensure every guest leaves satisfied and ready to return for routine hair care and product

Qualifications

• Passion for salon services and product knowledge.
• Strong customer service mindset with ability to upsell.
• Ownership of guest experience and accountability.
• Energetic, proactive, and results-driven.

Responsibilities

• Proactively recommends retail products based on guests' needs.
• Achieves or exceeds retail sales goals and targets.
• Educates guests on product benefits and usage.
• Partners with stylists to reinforce recommendations at checkout.
• Supports promotions, launches and limited-time offers.
• Drives retail sales while meeting productivity expectations.
• Encourages guest rebooking and loyalty program usage.
• Greets guests warmly and professionally.
• Engages and actively listens to guests.
• Delivers a seamless, personalized experience from check-in to check-out.
• Communicates clearly to confirm appointments.
• Supports a positive team environment with staff and managers.
• Upholds high hospitality standards.
• Maintains attendance and punctuality.
• Participates in ongoing training and skill development.
• Promotes events that drive traffic and bookings.
• Participates in team meetings to align with goals.
• Ensures smooth front desk operations including scheduling and payments.
• Keeps front desk and retail areas clean and organized.
• Handles phone and in-person inquiries professionally.
• Supports inventory management and restocking.
• Follows salon policies, safety, and sanitation procedures.

Skills

Passion for salon

Results

Ownership

Intensity

Job description

JCPenney Salon is hiring a Customer Experience Specialist to welcome guests, manage front desk tasks, and drive sales through product recommendations and trusted advice. You will support styling teams, schedule appointments, process payments, and uphold brand standards in a fast-paced salon environment.

The role emphasizes excellent service, proactive problem solving, and collaboration with stylists to ensure every guest leaves satisfied and ready to return for routine hair care and product