Salon Front Desk Specialist & Guest Experience

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. is seeking a Salon Retail Coordinator to manage the front desk operations and assist the Salon Manager. You will greet clients within a minute, handle bookings, POS transactions, and product recommendations to enhance guest experience.

This nonexempt role requires strong customer service, multitasking, and a polished appearance consistent with Belk's standards. Prior retail or cosmetic industry experience is preferred.

Qualifications

• GED or High School diploma.
• Proficient in computer-based business software.
• Ability to handle money, count and make change.
• Customer Service or cosmetic industry preferred.

Responsibilities

• Suggesting retail products to clients and upselling services.
• Cross-sell services to other salon areas.
• Respond to customer service issues and address complaints promptly.
• Communicate effectively with clients during service situations.

Skills

Customer service

Multitasking

Communication

Education

GED or High School diploma

Tools

POS transactions

Customer management software

Job description

Belk, Inc. & Belk eCommerce LLC. is seeking a Salon Retail Coordinator to manage the front desk operations and assist the Salon Manager. You will greet clients within a minute, handle bookings, POS transactions, and product recommendations to enhance guest experience.

This nonexempt role requires strong customer service, multitasking, and a polished appearance consistent with Belk's standards. Prior retail or cosmetic industry experience is preferred.