Salon Front Desk & Retail Specialist

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 28,000 - 40,000; Full time

Job summary

The Salon Retail Coordinator position at Belk, Inc. & Belk eCommerce LLC. supports front desk operations and client care, reporting to the Salon Manager.

The role emphasizes positive guest experiences, efficient scheduling, and accurate POS handling in a busy salon setting. Responsibilities include product suggestions, upselling, cross-selling services, and promoting the salon brand while maintaining a professional appearance and adherence to state regulations.

Qualifications

• GED or High School diploma.
• Proficient in computer based business software.
• Ability to handle money and give change.
• Customer service background preferred.

Responsibilities

• Suggest retail products and upsell to clients.
• Cross-sell services to other salon areas.
• Respond professionally to complaints and service issues.
• Maintain professional communication with clients and team.
• Manage scheduling, refunds, and re-do’s gracefully.
• Promote business outside of the salon.

Skills

Customer service

Upselling

Cross-selling

Communication

Education

GED or HS diploma

Tools

Computer software

Job description

The Salon Retail Coordinator position at Belk, Inc. & Belk eCommerce LLC. supports front desk operations and client care, reporting to the Salon Manager.

The role emphasizes positive guest experiences, efficient scheduling, and accurate POS handling in a busy salon setting. Responsibilities include product suggestions, upselling, cross-selling services, and promoting the salon brand while maintaining a professional appearance and adherence to state regulations.