Salon Front Desk & Retail Concierge

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. is seeking a Salon Retail Coordinator to manage front desk operations and support the Salon Manager. This nonexempt role emphasizes warm, professional customer service and multitasking to ensure every guest feels valued.

Responsibilities include selling retail products, cross-selling services, handling scheduling, POS transactions, and maintaining a clean, compliant reception area. A GED or HS diploma is required; prior cosmetic industry experience is preferred.

Qualifications

• GED or High School diploma required.
• Proficient in computer-based business software.
• Ability to handle money, count and make change.
• Customer service or cosmetic industry preferred.

Responsibilities

• Suggest retail products and upsell to clients.
• Cross-sell services to other salon areas.
• Respond professionally to customer issues and address complaints.
• Acknowledge clients within sixty seconds of arrival.
• Manage scheduling, cancellations and re-scheduling.
• Process POS transactions efficiently.
• Maintain reception area and salon cleanliness.

Skills

Customer service

Money handling

Multitasking

Education

GED or High School diploma

Tools

POS system

Computer software

Job description

Belk, Inc. & Belk eCommerce LLC. is seeking a Salon Retail Coordinator to manage front desk operations and support the Salon Manager. This nonexempt role emphasizes warm, professional customer service and multitasking to ensure every guest feels valued.

Responsibilities include selling retail products, cross-selling services, handling scheduling, POS transactions, and maintaining a clean, compliant reception area. A GED or HS diploma is required; prior cosmetic industry experience is preferred.