Salon Front Desk & Retail Specialist

Belk; Wilmington (NC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Belk in Wilmington, NC seeks a Salon Retail Coordinator to oversee front desk operations and deliver exceptional guest service. The role reports to the Salon Manager and requires a friendly, proactive approach, strong multitasking, and accuracy with checkout tasks.

The ideal candidate has GED or high school diploma and comfort with salon software; cosmetic industry experience is a plus. This is a full-time, in-store position focused on guest satisfaction and sales goals.

Qualifikationen

• GED or High School diploma required.
• Proficient in computer-based business software.
• Customer Service or Cosmetic industry experience preferred.

Aufgaben

• Suggesting retail products and upselling services.
• Cross-sell services to other salon areas.
• Respond to customer service issues and address complaints.
• Handle refunds and re-do’s professionally.
• Manage scheduling and POS transactions; emphasize pre-bookings at checkout.
• Maintain clean, organized reception and ensure appointments are well coordinated.
• Uphold salon dress code and professional appearance.
• Communicate with Salon Management regarding issues and needs.

Kenntnisse

Customer service

Multitasking

Communication skills

Ausbildung

GED or High School diploma

Tools

Computer software proficiency

Jobbeschreibung

Belk in Wilmington, NC seeks a Salon Retail Coordinator to oversee front desk operations and deliver exceptional guest service. The role reports to the Salon Manager and requires a friendly, proactive approach, strong multitasking, and accuracy with checkout tasks.

The ideal candidate has GED or high school diploma and comfort with salon software; cosmetic industry experience is a plus. This is a full-time, in-store position focused on guest satisfaction and sales goals.