Salon Front Desk & Retail Coordinator

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The Salon Retail Coordinator at Belk is responsible for the front desk operations and the smooth, customer-focused management of client flow. This role reports to the Salon Manager and emphasizes greeting guests, handling phone calls, scheduling, and POS transactions with a proactive, cheerful approach.

Qualified candidates will have GED or HS diploma, comfort with computer-based software, cash handling, and strong customer service experience.

Qualifications

• Experience in a customer-facing retail setting.
• Ability to upsell products and services to clients.
• Strong communication and interpersonal skills.

Responsibilities

• Suggest retail products to clients and upsell/promotions.
• Cross-sell services across salon areas.
• Respond professionally to customer service issues and address complaints promptly.
• Maintain professional and friendly handling of refunds or re-dos.
• Promote business outside of the salon and assist with scheduling changes.

Skills

Customer Service

Upselling

Cash Handling

Communication

Multitasking

Education

GED or High School Diploma

Tools

POS System

MS Office

Job description

The Salon Retail Coordinator at Belk is responsible for the front desk operations and the smooth, customer-focused management of client flow. This role reports to the Salon Manager and emphasizes greeting guests, handling phone calls, scheduling, and POS transactions with a proactive, cheerful approach.

Qualified candidates will have GED or HS diploma, comfort with computer-based software, cash handling, and strong customer service experience.