Salon Front Desk & Guest Experience Specialist

Belk; Wilmington (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Belk is seeking a Salon Retail Coordinator in Wilmington, NC, to manage the front desk operations and deliver exceptional customer experience. You will report to the Salon Manager and work in a nonexempt, full-time role focused on sales, scheduling, and client satisfaction.

Responsibilities include promoting retail products, cross-selling services, handling POS transactions, and ensuring a clean, compliant front desk that upholds state regulations.

Qualifications

• Requires GED or High School diploma.
• Proficient in computer-based business software.
• Experience in customer service or cosmetic industry preferred.

Responsibilities

• Promote and upsell retail products and services to clients.
• Cross-sell salon services and manage bookings and client flow.
• Handle refunds, complaints, and difficult service situations professionally.

Skills

Customer service

Upselling

Cross-selling

Communication

Multitasking

Scheduling

Problem solving

Education

GED or High School diploma

Tools

POS system

Computer software

Job description

Belk is seeking a Salon Retail Coordinator in Wilmington, NC, to manage the front desk operations and deliver exceptional customer experience. You will report to the Salon Manager and work in a nonexempt, full-time role focused on sales, scheduling, and client satisfaction.

Responsibilities include promoting retail products, cross-selling services, handling POS transactions, and ensuring a clean, compliant front desk that upholds state regulations.