Salon Experience Specialist & Retail Advisor

JCPenney; Fayetteville (NC); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical benefits

Employee discount

Paid holidays

Job summary

JCPenney is seeking a Salon Customer Experience Specialist in Fayetteville, NC to create a welcoming, professional experience for guests. You will manage front desk operations, schedule appointments, and provide attentive service while confidently recommending and selling retail products.

The role emphasizes high guest satisfaction, collaboration with stylists, and promoting JCPenney Rewards and credit card usage to support salon success.

Qualifications

• Passion for salon services and product knowledge.
• Results-driven with sales, profit and customer service focus.
• Ownership mindset: accountable and collaborative teamwork.
• High energy and urgency in improving customer experience.

Responsibilities

• Greets every guest with warmth and professionalism.
• Meets or exceeds attendance and on-time standards.
• Maintains smooth front desk operations and accurate scheduling.
• Supports inventory management and restocking of retail shelves.
• Promotes salon events to drive traffic and bookings.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist in Fayetteville, NC to create a welcoming, professional experience for guests. You will manage front desk operations, schedule appointments, and provide attentive service while confidently recommending and selling retail products.

The role emphasizes high guest satisfaction, collaboration with stylists, and promoting JCPenney Rewards and credit card usage to support salon success.