Salon Experience & Retail Sales Specialist

JCPenney; Naples (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Associate discount

Paid holidays

Job summary

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and deliver a welcoming, professional visit. You will pair excellent service with product knowledge to support guests' hair routines and boost retail sales.

Collaborating with stylists and managers, you will drive promotions, handle checkout, maintain salon cleanliness, and uphold brand standards.

Qualifications

• Passion for salon products and services.
• Ability to drive sales while delivering excellent customer service.
• Ownership of responsibilities and accountability in a team setting.
• Proactive approach to improving customer experience.

Responsibilities

• Greet guests and deliver a warm, professional first impression.
• Schedule appointments accurately and manage front desk operations.
• Educate guests on products and promotions to support at-home hair care.
• Collaborate with stylists to reinforce product recommendations at checkout.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and deliver a welcoming, professional visit. You will pair excellent service with product knowledge to support guests' hair routines and boost retail sales.

Collaborating with stylists and managers, you will drive promotions, handle checkout, maintain salon cleanliness, and uphold brand standards.