Salon Experience & Retail Sales Specialist

JCPenney; Miami (FL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Term life insurance

Paid vacation/holidays

401(k) with company match

Employee discount

Job summary

JCPenney Salon seeks a Salon Customer Experience Specialist to greet guests, manage front desk tasks, and drive retail sales with product knowledge. You will coordinate appointments, assist guests from check-in to checkout, and partner with stylists to reinforce recommendations.

The role emphasizes hospitality, accuracy, and a welcoming atmosphere for every client. You will promote JCPenney Rewards, educate guests on products, and contribute to store sales targets while maintaining a high

Qualifications

• Passion for salon and product knowledge to drive guest satisfaction.
• Results-driven mindset with ability to meet sales goals.
• Ownership mindset with accountability for actions and outcomes.
• High energy and urgency to improve the customer experience.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Achieves or exceeds individual retail sales goals and supports salon targets.
• Educates guests on product benefits and at-home care routines.
• Partners with stylists to reinforce recommendations at checkout.
• Supports promotions, launches and limited-time offers.
• Upholds front desk operations including scheduling, check-in/out and payments.
• Promotes guest rebooking and JCPenney Rewards and card usage.
• Ensures hospitality and service quality throughout the guest visit.

Skills

Passion for salon

Results oriented

Ownership

Intensity

Job description

JCPenney Salon seeks a Salon Customer Experience Specialist to greet guests, manage front desk tasks, and drive retail sales with product knowledge. You will coordinate appointments, assist guests from check-in to checkout, and partner with stylists to reinforce recommendations.

The role emphasizes hospitality, accuracy, and a welcoming atmosphere for every client. You will promote JCPenney Rewards, educate guests on products, and contribute to store sales targets while maintaining a high