Salon Experience & Retail Sales Specialist

JCPenney; Erie (Erie County); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Associate discount on JCPenney merch

Medical/dental/vision benefits

401(k) with company match

Paid vacation/holidays

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to greet guests with warmth, manage scheduling, and promote retail products that support clients' hair routines. You will work with stylists, drive loyalty through JCPenney Rewards, and help ensure a top-tier salon experience.

The role focuses on outstanding hospitality, product knowledge, and teamwork to boost guest satisfaction, sales, and service bookings in a fast-paced salon setting.

Qualifications

• Passion for salon services and product knowledge that improves client care.
• Results-driven mindset to meet sales, profit, and customer service goals.
• Ownership of actions, accountability, and collaboration with team members.
• High energy, urgency, and proactive problem-solving to enhance the customer experience.

Responsibilities

• Greets guests with warmth and professionalism, creating a memorable first impression.
• Recommends and educates on retail products based on guest needs and promotions.
• Ensures smooth front desk operations, accurate appointment scheduling, and smooth check-in/out.
• Supports events, product launches, and in-salon promotions to drive traffic and bookings.
• Maintains front desk and salon retail area cleanliness and organization.
• Handles inquiries by phone and in person with efficiency and courtesy.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to greet guests with warmth, manage scheduling, and promote retail products that support clients' hair routines. You will work with stylists, drive loyalty through JCPenney Rewards, and help ensure a top-tier salon experience.

The role focuses on outstanding hospitality, product knowledge, and teamwork to boost guest satisfaction, sales, and service bookings in a fast-paced salon setting.