Salon Experience & Retail Sales Specialist

JCPenney Co.; New York (NY); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Benefits package

Associate discount

Paid holidays

Job summary

JCPenney Salon seeks a Customer Experience Specialist to greet guests, schedule appointments, and deliver a welcoming, professional salon experience. You will drive retail sales by educating guests on products and supporting checkout, while collaborating with stylists to reinforce recommendations.

Responsibilities include managing front desk tasks, promoting salon promotions, and upholding high hospitality standards to ensure client satisfaction and repeat visits.

Qualifications

• Passion for salon and client benefits.
• Results-driven with sales and customer service focus.
• Ownership and accountability in daily operations.
• Intensity to improve the customer experience and act with urgency.

Responsibilities

• Greets guests with warmth and professionalism from check-in to check-out.
• Proactively recommends retail products based on guest needs and promotions.
• Smooth front desk operations, accurate appointment scheduling, and payment processing.
• Supports promotions, events, and team collaboration with stylists and managers.

Skills

Passion for salon

Results-oriented

Ownership

Intensity

Job description

JCPenney Salon seeks a Customer Experience Specialist to greet guests, schedule appointments, and deliver a welcoming, professional salon experience. You will drive retail sales by educating guests on products and supporting checkout, while collaborating with stylists to reinforce recommendations.

Responsibilities include managing front desk tasks, promoting salon promotions, and upholding high hospitality standards to ensure client satisfaction and repeat visits.