Salon Experience & Retail Sales Specialist

JCPenney; Durham (NC); On-site; USD 17,220 - 21,531; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with Company match

Employee discount on merchandise

Paid holidays

Job summary

JCPenney in Durham, NC is seeking a Salon Customer Experience Specialist to create a warm, professional front desk presence and manage appointments with precision. You will support the salon team, handle guest questions, and promote retail products to enhance guests' hair care routines.

The role emphasizes selling, service excellence, and teamwork, with opportunities to participate in events and promotions to drive bookings and revenue.

Qualifications

• Passion for salon services and product knowledge.
• Proven ability to drive sales and deliver strong customer service.
• Ownership mindset with accountability for actions and outcomes.
• High energy, urgency, and proactive customer experience improvements.

Responsibilities

• Proactively recommend retail products based on guests' needs and promotions.
• Meet or exceed individual retail sales goals and contribute to salon targets.
• Educate guests on product benefits and usage for at-home care.
• Collaborate with stylists to reinforce recommendations at checkout.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney in Durham, NC is seeking a Salon Customer Experience Specialist to create a warm, professional front desk presence and manage appointments with precision. You will support the salon team, handle guest questions, and promote retail products to enhance guests' hair care routines.

The role emphasizes selling, service excellence, and teamwork, with opportunities to participate in events and promotions to drive bookings and revenue.