Salon Experience Specialist & Retail Advisor

JCPenney; Pineville (NC); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments and support the salon team with a high touch service experience.

You will actively drive retail sales, upsell products, reinforce recommendations with stylists, and promote JCPenney Rewards while maintaining a clean, organized, and welcoming environment for every guest.

Qualifications

• Passion for salon services and products.
• Ability to drive sales while delivering high-quality guest service.
• Ownership of actions and accountability in a team setting.
• High energy and urgency to improve customer experience.

Responsibilities

• Greet guests warmly and manage front desk with professionalism.
• Proactively recommend and educate guests on retail products.
• Schedule appointments and ensure smooth check-in/out processes.
• Collaborate with stylists and managers to meet salon goals.
• Support promotions, product launches and events to drive traffic and bookings.

Skills

Retail sales

Customer service

Front desk operations

Upselling

Job description

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments and support the salon team with a high touch service experience.

You will actively drive retail sales, upsell products, reinforce recommendations with stylists, and promote JCPenney Rewards while maintaining a clean, organized, and welcoming environment for every guest.