Salon Experience Specialist: Front Desk & Retail

JCPenney; Houston (TX); On-site; USD 16,531 - 20,664; Full time

Job summary

JCPenney Salon in Houston is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and promote retail products. This role requires delivering a welcoming, professional guest experience while supporting the salon team and ensuring smooth daily operations.

The successful candidate will collaborate with stylists and managers to drive guest satisfaction, upsell products, and assist with promotions, loyalty programs, and checkout

Qualifications

• Passion for salon and product knowledge for client benefits across salon services.
• Proven ability to drive sales, profit, and customer service; work efficiently and inspire others.
• Ownership mindset: provide great service, build positive relationships, and take accountability.
• Intensity: seek opportunities to improve the customer experience with energy and urgency.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Achieves or exceeds individual and contributes to sales targets.
• Educates guests on product benefits to support at-home care routines.
• Partners with stylists to reinforce recommendations at checkout.

Skills

Passion for salon

Results

Ownership

Intensity

Job description

JCPenney Salon in Houston is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and promote retail products. This role requires delivering a welcoming, professional guest experience while supporting the salon team and ensuring smooth daily operations.

The successful candidate will collaborate with stylists and managers to drive guest satisfaction, upsell products, and assist with promotions, loyalty programs, and checkout