Salon Experience & Retail Sales Specialist

JCPenney; Mesa (AZ); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid vacation/holidays

Employee discount

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and deliver a warm, professional experience. You will confidently recommend and upsell retail products while supporting promotions and events to drive salon success.

Responsibilities include ensuring smooth check-in/check-out, maintaining cleanliness, and collaborating with stylists and managers to exceed customer service and sales goals.

Qualifications

• Love for product and salon services and understanding client benefits.
• Ability to solve problems, drive sales, and deliver excellent service.
• Provide great customer service; accountability for actions and outcomes.
• Proactively find ways to improve the customer experience with energy and urgency.

Responsibilities

• Greet guests warmly, creating a welcoming and memorable first impression.
• Manage front desk operations, scheduling, check-in and check-out.
• Educate guests on products and drive retail sales to meet targets.
• Collaborate with stylists and managers to support promotions and events.
• Maintain front desk and retail area cleanliness and organization.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and deliver a warm, professional experience. You will confidently recommend and upsell retail products while supporting promotions and events to drive salon success.

Responsibilities include ensuring smooth check-in/check-out, maintaining cleanliness, and collaborating with stylists and managers to exceed customer service and sales goals.