Salon Experience & Sales Concierge

JCPenney; City of Watertown (NY); On-site; USD 45,846,528 - 57,308,160; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with Company match

Paid vacation/holidays

Employee discount

Job summary

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and deliver an elevated experience. This role partners with stylists to upsell products and ensure smooth checkout while upholding hospitality standards.

You’ll drive retail sales, support promotions, maintain store cleanliness, and assist in events that boost traffic and bookings.

Qualifications

• Passion for salon products and services; understanding client product benefits.
• Ability to drive sales and meet or exceed retail goals.
• Ownership mindset: responsibility for guest experience and outcomes.
• Maintain energy and urgency to improve customer experience.

Responsibilities

• Greets guests warmly, ensuring a welcoming first impression.
• Handles front desk operations, appointment scheduling, check-in/out, and payments.
• Educates guests on product benefits and supports in-salon promotions and launches.
• Partners with stylists to reinforce product recommendations during checkout.
• Supports inventory management and maintains front desk and retail area organization.
• Promotes guest rebooking and JCPenney Rewards and credit card usage.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and deliver an elevated experience. This role partners with stylists to upsell products and ensure smooth checkout while upholding hospitality standards.

You’ll drive retail sales, support promotions, maintain store cleanliness, and assist in events that boost traffic and bookings.