Salon Experience & Retail Concierge

JCPenney; Fort Myers (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/holidays

401(k) with company match

Employee discount

Job summary

JCPenney Salon is seeking a Customer Sales and Experience Specialist to greet guests, manage scheduling, and drive salon retail revenue. The role blends hospitality with product education to support at-home care and overall guest satisfaction.

You will work with stylists to promote promotions, execute in-salon launches, and help guests maximize their experience while contributing to store sales targets.

Qualifications

• Passion for salon products and services.
• Ability to educate guests on product benefits and usage.
• Strong sales orientation with customer-first mindset.

Responsibilities

• Greet guests warmly and create a welcoming first impression.
• Proactively recommends retail products based on guest needs.
• Achieve or exceed individual and salon retail goals.
• Educate guests on product usage to support at-home care.
• Assist with front desk operations, scheduling, check-in/out, and payments.
• Collaborate with stylists and managers to drive promotions and upsell.
• Encourage guest rebooking and JC Penney Rewards participation.

Skills

Retail sales

Customer service

Upselling

Product knowledge

Communication

Job description

JCPenney Salon is seeking a Customer Sales and Experience Specialist to greet guests, manage scheduling, and drive salon retail revenue. The role blends hospitality with product education to support at-home care and overall guest satisfaction.

You will work with stylists to promote promotions, execute in-salon launches, and help guests maximize their experience while contributing to store sales targets.