Salon Experience & Retail Sales Specialist

JCPenney; Albuquerque (NM); On-site; USD 17,908 - 22,041; Full time

Benefits offered by this job

Employee discount

Benefits package

Paid holidays

Job summary

JCPenney's Salon team is seeking a Customer Experience Specialist who greets guests warmly, ensures smooth front desk operations, and schedules appointments with accuracy. This role blends friendly service with product knowledge to support guests' hair routines and drive retail sales.

You will collaborate with stylists, handle check-in/out, manage inquiries, and help promote salon events. The position offers a fast-paced environment with opportunities to develop hospitality skills and contribute

Qualifications

• Love for salon services and product benefits.
• Ability to drive sales while delivering excellent service.
• Commitment to ownership of actions and outcomes.
• Proactive approach to improving customer experience with energy and urgency.

Responsibilities

• Greets every guest with warmth and professionalism.
• Manages appointment scheduling and front desk operations.
• Educates guests on product benefits and usage.
• Partners with stylists to reinforce recommendations at checkout.
• Supports events, promotions, and store goals.
• Maintains salon cleanliness and organized retail area.
• Handles inquiries with efficiency and professionalism.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney's Salon team is seeking a Customer Experience Specialist who greets guests warmly, ensures smooth front desk operations, and schedules appointments with accuracy. This role blends friendly service with product knowledge to support guests' hair routines and drive retail sales.

You will collaborate with stylists, handle check-in/out, manage inquiries, and help promote salon events. The position offers a fast-paced environment with opportunities to develop hospitality skills and contribute