Salon Experience & Retail Concierge

JCPenney

Lancaster (OH)

On-site

USD 16,531 - 20,664

Full time

14 days+

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Benefits offered by this job

Employee discount on merchandise

Benefits package including medical/dEn

Job summary

JCPenney is seeking a Salon Customer Experience Specialist in Lancaster, OH to create a welcoming, professional guest experience from arrival to departure. You will support front desk operations, scheduling, and payment processing while confidently recommending and selling retail products tied to each guest's hair routine.

The role emphasizes customer service, teamwork with stylists, and promoting JCPenney Rewards and credit options.

Qualifications

Passion for salon, product knowledge, and client benefits understanding.
Results-driven: drive sales, profits and customer service; efficient performance.
Ownership mindset: accountability and positive relationships; inclusive behavior.
Intensity: proactively improve the customer experience with energy and urgency.

Responsibilities

Proactively recommends retail products based on guests' needs and promotions.
Achieves or exceeds individual retail sales goals and contributes to salon targets.
Greets guests warmly and provides a seamless, personalized experience from check-in to check-out.
Supports front desk operations: scheduling, check-in/out, payments, and guest inquiries.
Promotes events, drives bookings, and supports product launches and promotional activities.
Upholds hospitality standards and collaborates with stylists, managers and colleagues.