Salon Experience & Retail Sales Pro

JCPenney; Duluth (MN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney is seeking a Salon Customer Experience Specialist who greets guests, manages front desk operations, and schedules appointments with warmth and professionalism. This role focuses on delivering an elevated guest experience and accurate appointment handling.

The position emphasizes sales through confident product recommendations, promoting promotions, and loyalty programs while maintaining a tidy salon environment and supportive team collaboration.

Qualifications

• Passion for Salon: A love for product and salon services; understanding client benefits from products and services.
• Ownership: Provide great customer service; cooperate and build positive, inclusive, respectful relationships.
• Intensity: Proactively find ways to improve the customer experience with energy and urgency.

Responsibilities

• Meets front desk operations and accurate appointment scheduling; creates a welcoming first impression.
• Proactively recommends retail products and educates guests on usage to support at-home care.
• Supports promotions, product launches, and upselling to meet sales targets.
• Encourages guest rebooking and promotes JCPenney Rewards and Credit Card usage.
• Upholds salon cleanliness, handles inquiries, and maintains inventory of retail products.

Skills

Customer service

Sales orientation

Communication

Team collaboration

Job description

JCPenney is seeking a Salon Customer Experience Specialist who greets guests, manages front desk operations, and schedules appointments with warmth and professionalism. This role focuses on delivering an elevated guest experience and accurate appointment handling.

The position emphasizes sales through confident product recommendations, promoting promotions, and loyalty programs while maintaining a tidy salon environment and supportive team collaboration.