Salon Experience Concierge & Retail Sales Pro

JCPenney; Tucson (AZ); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Health benefits

Paid vacation

401(k) with company match

Employee discount

Job summary

JCPenney Salon is seeking a Customer Experience Specialist to greet guests, manage appointments, and provide an elevated in-salon experience. You will confidently promote retail products, support promotions and events, and collaborate with stylists to drive sales while ensuring smooth front desk operations.

The role emphasizes welcoming service, product knowledge, and a commitment to guest satisfaction from check-in to check-out, with opportunities to grow within the team.

Qualifications

• Love for salon products and services.
• Strong sales and customer service mindset.
• Ability to build rapport and repeat business.
• Proactive, energetic and professional in all guest interactions.

Responsibilities

• Greets guests with warmth and professionalism.
• Assists guests with scheduling and check-in/out.
• Recommends and educates on retail products based on guest needs.
• Supports promotions, product launches and events.
• Keeps front desk organized and processes payments accurately.
• Partners with stylists to reinforce product recommendations at checkout.
• Encourages guest rebooking and loyalty program enrollment.
• Maintains salon cleanliness and inventory awareness.

Skills

Salon passion

Sales-minded

Customer service

Ownership

Job description

JCPenney Salon is seeking a Customer Experience Specialist to greet guests, manage appointments, and provide an elevated in-salon experience. You will confidently promote retail products, support promotions and events, and collaborate with stylists to drive sales while ensuring smooth front desk operations.

The role emphasizes welcoming service, product knowledge, and a commitment to guest satisfaction from check-in to check-out, with opportunities to grow within the team.