Salon Experience Concierge

JCPenney; Cedar Hill (TX); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Paid holidays

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to create a welcoming, professional guest experience at the front desk and during checkout. You will drive retail sales by recommending products, educate guests on usage for home care, and collaborate with stylists to reinforce recommendations.

The role emphasizes delivering exceptional hospitality, managing scheduling, and ensuring smooth front desk operations while promoting JCPenney Rewards and credit card sign-ups.

Qualifications

• Passion for salon services and product knowledge; understands client benefits from salon goods.
• Ability to drive sales, deliver strong customer service, and meet goals.
• Owns accountability, supports team, and maintains positive relationships.
• Proactively seeks ways to enhance the customer experience with energy and urgency.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Achieves or exceeds individual retail sales goals and supports salon targets.
• Educates guests on product benefits and usage for at-home care routines.
• Partners with stylists to reinforce recommendations at checkout.
• Supports in-salon promotions, product launches, and limited-time offers.
• Drives retail by recommending products aligned with guest needs and salon consultations.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to create a welcoming, professional guest experience at the front desk and during checkout. You will drive retail sales by recommending products, educate guests on usage for home care, and collaborate with stylists to reinforce recommendations.

The role emphasizes delivering exceptional hospitality, managing scheduling, and ensuring smooth front desk operations while promoting JCPenney Rewards and credit card sign-ups.