Salon Guest Experience & Retail Concierge

JCPenney; Maumee (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Paid vacation & holidays

401(k) with company match

Employee discount

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to warmly welcome guests, manage appointments, and assist with product recommendations that align with each guest's hair routine. You will partner with stylists to reinforce product suggestions during checkout and contribute to achieving retail targets.

The role emphasizes high service standards, teamwork, and driving sales while maintaining a professional salon atmosphere. Compensation aligns with retail hourly pay structures.

Qualifications

• Passion for salon products and services, and understanding how products benefit clients.
• Ability to drive sales while delivering outstanding customer service.
• Ownership of guest experience from check-in to checkout and follow-up.
• Energy and urgency to improve the customer experience.

Responsibilities

• Greet guests warmly and create a welcoming first impression.
• Proactively recommend and educate guests on retail products tied to their hair care needs.
• Process appointments and payments accurately to support smooth front desk operations.
• Collaborate with stylists and management to promote promotions and product launches.
• Support events and drive client engagement and service bookings.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to warmly welcome guests, manage appointments, and assist with product recommendations that align with each guest's hair routine. You will partner with stylists to reinforce product suggestions during checkout and contribute to achieving retail targets.

The role emphasizes high service standards, teamwork, and driving sales while maintaining a professional salon atmosphere. Compensation aligns with retail hourly pay structures.