Salon Experience & Retail Concierge

JCPenney; Ashland (KY); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with Company match

Associate discount

Paid holidays

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front-desk operations, and guide them through scheduling and purchases with warmth and expertise.

You will educate guests on product use, drive retail sales, and collaborate with stylists to ensure a seamless salon visit from check-in to checkout. This role emphasizes hospitality, accuracy, and revenue growth.

Qualifications

• Passion for salon products and services.
• Ability to drive sales while delivering exceptional guest experiences.
• Strong ownership and accountability for actions.
• Energetic approach to improving the customer experience.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Achieves or exceeds individual retail sales goals and supports salon targets.
• Educates guests on product benefits and proper usage for at-home care.
• Partners with stylists to reinforce product recommendations at checkout.
• Supports in-salon promotions, launches and limited-time offers.
• Promotes guest rebooking and JC Penney Rewards and credit card usage.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front-desk operations, and guide them through scheduling and purchases with warmth and expertise.

You will educate guests on product use, drive retail sales, and collaborate with stylists to ensure a seamless salon visit from check-in to checkout. This role emphasizes hospitality, accuracy, and revenue growth.